Key Service Policies for THE WELL New York

EFFECTIVE DATE: 1/1/2018
LAST UPDATED: 01/01/2024

THE WELL may amend these Service Policies from time to time as it determines appropriate in its sole discretion. To view all Terms & Conditions for THE WELL New York and the-well.com, click here.

Gratuity Policy

For your convenience, 20% gratuity will be added to spa treatments and certain other services. Guests may increase or decrease the gratuity percentage at checkout.

Cancellation Policy

A 100% charge will be incurred for any treatment, class or medical appointment not cancelled at least 24 hours prior to your scheduled time.

Minor Policy

The facilities are for adults 18+. To request an appropriate exception, guests should reach out to the reservations team at least 24 hours in advance and THE WELL may be able accommodate on a case-by-case basis.

Pricing Policy

Pricing for Bodywork and massage as well as Skin Health and facial appointments are subject to vary based on our Standard and Preferred Pricing schedule.

Facilities Fee Policy

Visits that include appointments for any of the following services are subject to a Facilities Fee of $10: bodywork, facial, acupuncture, vibrational energy healing, cold plunge or infrared sauna. This fee is charged only once per visit, regardless of the number of service bookings. Member visits are exempt from the Facilities Fee.